Business Etiquette
This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and 'the handshake', conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette. Let's face it: we've all had those embarrassing etiquette gaffes. Our Business Etiquette workshop will help your participants look and sound their best no matter what the situation. Read more...
Customer Service
Each and every one of us serves customers, whether we realize it or not. From the
front lines of a company, to serving the people who buy your products and
dealing with clients, this workshop will look at all types of customers and how
we can serve them better and improve
ourselves and our service to them. Read more...
Handling a Difficult Customer
Customer service is a necessary position in the job world today. It helps companies give customers what they want and what they need. Although many customers can be difficult, with the right training, skills, and knowledge, any difficult customer can be handled properly and effectively. With this course learn to effectively deal with the most difficult customers and both parties can end the conversation satisfied. Read more...
Motivating your sales team
This workshop will help your participant’s target the unique ways each team member is motivated. Finding the right incentive for each member of your sales team is important as motivation works best when it is developed internally. Harness this through better communication, mentoring, and developing the right incentives. This course will help you create the right motivating environment that will shape and develop your sales team with the right attitude and healthy competition. Instilling that unique seed which grows the motivation in your team will ensure an increase in performance and productivity. Read more...
Overcoming Sales Objections
Experiencing a sales objection can be a disheartening event. You will learn how to eliminate the objection and push through to get that sale. Even the best quality services or items can be turned down, and learning how to overcome these denials will be of great benefit.
Overcoming Sales Objections is an essential part of the sales process, as it will open up a whole new set of opportunities. It will produce new sales and provide an ongoing relationship with new clients. Objections will always occur no matter the item being sold or presented. Read more...
Package Offer of 'The Sales Courses' - all the courses listed below are included.
In today’s extremely competitive business environment, having any advantage over the competition is useful. Whether it be your skills in sales for your company, your product or your ability to influence and manage teams, "Sales" skills are crucial in every part of our day to day engagement,
Develop your Sales skills by training across the full set of customer and client oriented courses we have and generate new opportunities which can lead to huge returns. The better your sales skills, the better results for you and your entire company.
Get the best out of your sales skills by completing the whole package of our online courses. Read more...
Handling a Difficult Customer
Do you want to find out more about "Handling a difficult customer"?
Read more
Overcoming Sales Objections
Do you want to find out more about "Oversoming Sales Objections"?
Read more
Buy the package or buy individual courses below
Sales Fundamentals
Although the definition of a sale is simple enough, the process of turning someone into a buyer can be very complex. It requires you to convince someone with a potential interest that there is something for them in making their interest concrete – something that merits spending some of their hard-earned money. The Sales Fundamentals workshop will give participants a basic sales process, plus some basic sales tools, that they can use to seal the deal, no matter what the size of the sale. You will become more confident, handle objections, and learning how to be a great closer. Read more...
