## Understanding Anger

What’s in it for me: The session deals with cycle of anger, understanding fight or flight, and common myths about anger. Learn about the concepts that pertain to Anger emotion.

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## Do’s and Don’ts

What’s in it for me: This session deals with the unhelpful ways of dealing with anger and helpful ways of dealing with anger.

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## Gaining Control

What’s in it for me: Learn about managing control of your emotions, using a word of warning, using coping thoughts, using relaxation techniques, and blowing off some steam.

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## Separate the People from the Problem

What’s in it for me: Objective vs. subjective language in this session shows how to deal with the problem, identifying the problem, and using “I” messages to separate the problem from people as a starting point to building a solution.

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## Working on the Problem

What’s in it for me:  Learn to use constructive disagreements, some negotiation tips, building consensus, and identifying solutions.

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## Solving the Problem

What’s in it for me: Get to solve the problem by choosing a solution, making a plan and getting it done.

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## A Personal Plan

What’s in it for me:  Understand your hot buttons, identify your hot buttons, and create a personal anger log.

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## The Triple-A Approach

What’s in it for me: In this session we look at the Alter, Avoid, and Accept aspects of dealing with Anger.

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## Dealing with Angry People

What’s in it for me:  Understand the energy curve, and learn the de-escalation techniques, when to back away and what to do next.

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## Pulling It All Together

What’s in it for me:  In this session,  learn about the Process overview and putting it into action.

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## Closing up the course

What’s in it for me: You’ve done it, well done! But don’t stop here. Let’s summarise all you have learnt and remember knowledge is no good kept in a cupboard. Implement what you have learnt, try the tools and see the outcome until you find a combination that works for you! Congratulations we know you got what it takes to make a great leader!

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