## Understanding Etiquette

What’s in it for me: This session covers etiquette as it is defined and the importance of business etiquette.

Case Study: 1              Review Questions:1

## Networking for Success

What’s in it for me: Learn to create an effective introduction, make a great first impression, minimizing nervousness, using business cards effectively and remembering names.

Case Study: 1              Review Questions:1

## The Meet and Greet

What’s in it for me: The three-step process and the four levels of conversation.

Case Study: 1              Review Questions:1

## The Dining in Style

What’s in it for me: Understanding your place setting, using your napkin, eating your meal, sticky situations and possible solutions - perfect for those important business and family meetings.

Case Study: 1              Review Questions:1

## Eating Out

What’s in it for me:  Ordering in a restaurant, about alcoholic beverages, paying the bill, and tipping.

Case Study: 1              Review Questions:1

What’s in it for me: Learn how to address your message in the right way for the right audience, the grammar and acronyms, and the top 5 technology tips.

Case Study: 1              Review Questions:1

## Phone Etiquette

What’s in it for me:  Learn to develop an appropriate greeting, dealing with voicemail, and cell phone do’s and don’ts.

Case Study: 1              Review Questions:1

## The Written Letter

What’s in it for me: Learn to write the best thank you notes, formal letters and informal letters.

Case Study: 1              Review Questions:1

## Dressing for Success

What’s in it for me:  This session gives you an understanding of dressing appropriatly, Learn about the meaning of colours, interpreting common dress codes, and deciding what to wear.

Case Study: 1              Review Questions:1

## International Etiquette

What’s in it for me:  General rules on international etiquette, important points, and preparation tips.

Case Study: 1              Review Questions:1

## Closing up the course

What’s in it for me: You’ve done it, well done! But don’t stop here. Let’s summarise all you have learnt and remember knowledge is no good kept in a cupboard. Implement what you have learnt, try the tools and see the outcome until you find a combination that works for you! Congratulations we know you got what it takes to make a great leader!

Case Study: 1              Review Questions:1