Business Etiquette

Business Etiquette

Business Etiquette

  Duration:1 day course
  Effort:5 -8 hours
  Category:Soft Skills
  Level:All Levels
  Language:English
  Institution:iEdge Consulting Ltd
  Price:US$150 Special Offer US$79

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Description

This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and 'the handshake', conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette. Have you ever been in a situation where: You met someone important and had no idea what to say or do? Did you spill soup all over yourself at an important business event? You showed up at an important meeting under or overdressed? Let's face it: we've all had those embarrassing etiquette gaffes. Our Business Etiquette workshop will help your participants look and sound their best no matter what the situation.

Designed for

  • In anyone working in a business environment, who wants to really understand all aspects of business etiquette.
  • Anyone going from a casual work environment to a more professional office environment.
  • Anyone changing industries from blue collar to white collar work environments.

Learning Objectives

By the end of this workshop, you should be able to:

  Define etiquette and provide an example of how etiquette can be of value to a company or organization.

  Understand the guidelines on how to make effective introductions.

  Identify the 3 C’s of a good impression.

  Understand how to use a business card effectively.

  Identify the 3 steps in giving a handshake.

  Enumerate the four levels of conversation and provide an example for each.

  Understand place settings, napkin etiquette and basic table manners.

  Understand the meaning of colours in dressing for success.

  Differentiate among the dressy casual, semi-formal, formal and black tie dress code.

Getting Started

Just to make sure the experience is as smooth as possible we’d like to suggest a couple of things you may or will need to get on with the course:

  • While we are happy for anyone to enrol in the course, we suggest that you should be at least managing/leading a team (big or small) or preparing for a role that requires your leadership skills
  • Internet connection is a big must
  • Readiness to learn, remember this is about you and so you need to be ready to take time to yourself and motivate yourself
  • Maybe something to write some notes down or ideas, but don’t worry the course documents can be downloaded at the end of the course for you to review and use at any time
      Have fun!

The Journey

What’s in it for me: This session covers etiquette as it is defined and the importance of business etiquette.

  Case Study: 1              Review Questions:1           


What’s in it for me: Learn to create an effective introduction, make a great first impression, minimizing nervousness, using business cards effectively and remembering names.

  Case Study: 1              Review Questions:1           


What’s in it for me: The three-step process and the four levels of conversation.

  Case Study: 1              Review Questions:1           


What’s in it for me: Understanding your place setting, using your napkin, eating your meal, sticky situations and possible solutions - perfect for those important business and family meetings.

  Case Study: 1              Review Questions:1           


What’s in it for me:  Ordering in a restaurant, about alcoholic beverages, paying the bill, and tipping.

  Case Study: 1              Review Questions:1           


What’s in it for me: Learn how to address your message in the right way for the right audience, the grammar and acronyms, and the top 5 technology tips.

  Case Study: 1              Review Questions:1           


What’s in it for me:  Learn to develop an appropriate greeting, dealing with voicemail, and cell phone do’s and don’ts.

  Case Study: 1              Review Questions:1           


What’s in it for me: Learn to write the best thank you notes, formal letters and informal letters.

  Case Study: 1              Review Questions:1           


What’s in it for me:  This session gives you an understanding of dressing appropriatly, Learn about the meaning of colours, interpreting common dress codes, and deciding what to wear.

  Case Study: 1              Review Questions:1           


What’s in it for me:  General rules on international etiquette, important points, and preparation tips.

  Case Study: 1              Review Questions:1           


What’s in it for me: You’ve done it, well done! But don’t stop here. Let’s summarise all you have learnt and remember knowledge is no good kept in a cupboard. Implement what you have learnt, try the tools and see the outcome until you find a combination that works for you! Congratulations we know you got what it takes to make a great leader!

  Case Study: 1              Review Questions:1           



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Last modified: Thursday, 26 July 2018, 8:31 AM