Communication Strategies

Communication Strategies

Communication Strategies

  Duration:1 day course
  Effort:5 - 8 hours
  Category:Soft Skills
  Level:All Levels
  Language:English
  Institution:iEdge Consulting Ltd
  Price:US$150 Special Offer US$79

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Description

For the better part of every day, we are communicating to and with others. Whether it's the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something. The Communication Strategies workshop will help participants understand the different methods of communication and how to make the most of each of them. These strategies will provide a great benefit for any organization and its employees. They will trickle down throughout the organization and positively impact everyone involved.

Designed for

  • Managers, Supervisors and leads.
  • Teams.

Learning Objectives

By the end of this workshop, you should be able to:

  Understand what communication is.

  Identify ways that communication can happen.

  Identify barriers to communication and how to overcome them.

  Develop their non-verbal and paraverbal communication skills.

  Use the STAR method to speak on the spot.

  Listen actively and effectively.

  Ask good questions.

  Use appreciative inquiry as a communication tool.

  Adeptly converse and network with others.

  Identify and mitigate precipitating factors.

  Establish common ground with others.

  Use “I” messages.

Getting Started

Just to make sure the experience is as smooth as possible we’d like to suggest a couple of things you may or will need to get on with the course:

  • While we are happy for anyone to enrol in the course, we suggest that you should be at least managing/leading a team (big or small) or preparing for a role that requires your leadership skills
  • Internet connection is a big must
  • Readiness to learn, remember this is about you and so you need to be ready to take time to yourself and motivate yourself
  • Maybe something to write some notes down or ideas, but don’t worry the course documents can be downloaded at the end of the course for you to review and use at any time
      Have fun!

The Journey

What’s in it for me: What is communication? How do we communicate? Other factors in communication.

  Case Study: 1              Review Questions:1           


What’s in it for me: An overview of common barriers, language barriers, cultural barriers, and differences in time and place.

  Case Study: 1              Review Questions:1           


What’s in it for me: The power of a pitch, the truth about tone, and the strength of speed.

  Case Study: 1              Review Questions:1           


What’s in it for me: Understanding the Mehrabian study, all about body language, and interpreting gestures.

  Case Study: 1              Review Questions:1           


What’s in it for me:  S = Situation, T = Task, A = Action, R = Result.

  Case Study: 1              Review Questions:1           


What’s in it for me: Seven ways to listen better today, understanding active listening, and sending good signals to others.

  Case Study: 1              Review Questions:1           


What’s in it for me:  Open questions, closed questions and probing questions.

  Case Study: 1              Review Questions:1           


What’s in it for me: The purpose of AI and the four stages.

  Case Study: 1              Review Questions:1           


What’s in it for me:  Level One: Discussing general topics, Level Two: Sharing ideas and perspectives, Level Three: Sharing personal experiences.

  Case Study: 1              Review Questions:1           


What’s in it for me:  Understanding precipitating factors, establishing common ground, and using “I” messages.

  Case Study: 1              Review Questions:1           


What’s in it for me: You’ve done it, well done! But don’t stop here. Let’s summarise all you have learnt and remember knowledge is no good kept in a cupboard. Implement what you have learnt, try the tools and see the outcome until you find a combination that works for you! Congratulations we know you got what it takes to make a great leader!

  Case Study: 1              Review Questions:1           



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Last modified: Thursday, 26 July 2018, 10:14 AM