## Emotional Intelligence

### Description

Emotional intelligence describes the ability to understand one's own feelings, and that of groups, and how these emotions can influence motivation and behaviour. The concepts of Emotional Intelligence have been around since at least the 1900's, but the term was first introduced by Wayne Payne in 1985. As a result of the growing acknowledgement by professionals of the importance and relevance of emotions to work outcomes, the research on the topic continued to gain momentum, but it wasn't until the publication of Daniel Goleman's best seller Emotional Intelligence: Why It Can Matter More Than IQ that the term became widely accepted by mainstream media.

## What is Emotional Intelligence

What’s in it for me: Self-management, self-awareness, self-regulation, self-motivation, and empathy.

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## Skills in Emotional Intelligence

What’s in it for me: How to accurately perceive emotions, use emotions to facilitate thinking, and manage emotions.

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## Verbal Communication Skills

What’s in it for me: Focused listening, asking questions, communicating with flexibility and authenticity.

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## Non-Verbal Communication Skills

What’s in it for me: Body language, it’s not what you say, and it’s how you say it.

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## Social Management and Responsibility

What’s in it for me:  Benefits of emotional intelligence and articulate your emotions using language.

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## Tools to Regulate Your Emotions

What’s in it for me: Seeing the other side, self-management and self-awareness, and giving in without giving up.

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## Gaining Control

What’s in it for me:  Using coping thoughts, using relaxation techniques, and bringing it all together.

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What’s in it for me: Understand emotions and how to manage them in the workplace, the role of emotional intelligence at work, and disagreeing constructively.

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What’s in it for me:  Optimism, pessimism, the balance between optimism and pessimism.

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## Making an Impact

What’s in it for me:  Creating a powerful first impression, assessing a situation, and being zealous without being offensive.

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## Closing up the course

What’s in it for me: You’ve done it, well done! But don’t stop here. Let’s summarise all you have learnt and remember knowledge is no good kept in a cupboard. Implement what you have learnt, try the tools and see the outcome until you find a combination that works for you! Congratulations we know you got what it takes to make a great leader!

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