Emotional Intelligence

Emotional Intelligence

Emotional Intelligence

  Duration:1 day course
  Effort:5 -8 hours
  Category:Soft Skills
  Level:All Levels
  Language:English
  Institution:iEdge Consulting Ltd
  Price:US$150 Special Offer US$79

Enroll Now




Description

Emotional intelligence describes the ability to understand one's own feelings, and that of groups, and how these emotions can influence motivation and behaviour. The concepts of Emotional Intelligence have been around since at least the 1900's, but the term was first introduced by Wayne Payne in 1985. As a result of the growing acknowledgement by professionals of the importance and relevance of emotions to work outcomes, the research on the topic continued to gain momentum, but it wasn't until the publication of Daniel Goleman's best seller Emotional Intelligence: Why It Can Matter More Than IQ that the term became widely accepted by mainstream media.

Designed for

  • Managers, Supervisors and leads.
  • Teams.

Learning Objectives

By the end of this workshop, you should be able to:

  Define and practice self-management, self-awareness, self-regulation, self-motivation, and empathy.

  Understand, use and manage your emotions.

  Verbally communicate with others.

  Successfully communicate with others in a non-verbal manner.

  Identify the benefits of emotional intelligence.

  Relate emotional intelligence to the workplace.

  Balance optimism and pessimism.

Getting Started

Just to make sure the experience is as smooth as possible we’d like to suggest a couple of things you may or will need to get on with the course:

  • While we are happy for anyone to enrol in the course, we suggest that you should be at least managing/leading a team (big or small) or preparing for a role that requires your leadership skills
  • Internet connection is a big must
  • Readiness to learn, remember this is about you and so you need to be ready to take time to yourself and motivate yourself
  • Maybe something to write some notes down or ideas, but don’t worry the course documents can be downloaded at the end of the course for you to review and use at any time
      Have fun!

The Journey

What’s in it for me: Self-management, self-awareness, self-regulation, self-motivation, and empathy.

  Case Study: 1              Review Questions:1           


What’s in it for me: How to accurately perceive emotions, use emotions to facilitate thinking, and manage emotions.

  Case Study: 1              Review Questions:1           


What’s in it for me: Focused listening, asking questions, communicating with flexibility and authenticity.

  Case Study: 1              Review Questions:1           


What’s in it for me: Body language, it’s not what you say, and it’s how you say it.

  Case Study: 1              Review Questions:1           


What’s in it for me:  Benefits of emotional intelligence and articulate your emotions using language.

  Case Study: 1              Review Questions:1           


What’s in it for me: Seeing the other side, self-management and self-awareness, and giving in without giving up.

  Case Study: 1              Review Questions:1           


What’s in it for me:  Using coping thoughts, using relaxation techniques, and bringing it all together.

  Case Study: 1              Review Questions:1           


What’s in it for me: Understand emotions and how to manage them in the workplace, the role of emotional intelligence at work, and disagreeing constructively.

  Case Study: 1              Review Questions:1           


What’s in it for me:  Optimism, pessimism, the balance between optimism and pessimism.

  Case Study: 1              Review Questions:1           


What’s in it for me:  Creating a powerful first impression, assessing a situation, and being zealous without being offensive.

  Case Study: 1              Review Questions:1           


What’s in it for me: You’ve done it, well done! But don’t stop here. Let’s summarise all you have learnt and remember knowledge is no good kept in a cupboard. Implement what you have learnt, try the tools and see the outcome until you find a combination that works for you! Congratulations we know you got what it takes to make a great leader!

  Case Study: 1              Review Questions:1           



Other courses in Soft Skills

Last modified: Thursday, 26 July 2018, 10:15 AM