Interpersonal Skills

Interpersonal Skills  

Interpersonal Skills

  Duration:1 day course
  Effort:3 -5 hours
  Category:Soft Skills
  Level:All Levels
  Language:English
  Institution:iEdge Consulting Ltd
  Price:US$150 Special Offer US$79

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Description

We've all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. Your participants will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name. The Interpersonal Skills workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. They will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.

Designed for

  • Managers, Supervisors and leads.
  • Teams.

Learning Objectives

By the end of this workshop, you should be able to:

  Understand the difference between hearing and listening.

  Know some ways to improve the verbal skills of asking questions and communicating with power.

  Understand what is ‘non-verbal communication’ and how it can enhance interpersonal relationships.

  Identify the skills needed in starting a conversation.

  Identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.

  Understand how seeing the other side can improve skills in influencing other people.

  Understand how the use of facts and emotions can help bring people to your side.

  Identify ways of sharing one’s opinions constructively.

  Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation.

  Learn tips in making an impact through powerful first impressions.

Getting Started

Just to make sure the experience is as smooth as possible we’d like to suggest a couple of things you may or will need to get on with the course:

  • While we are happy for anyone to enrol in the course, we suggest that you should be at least managing/leading a team (big or small) or preparing for a role that requires your leadership skills
  • Internet connection is a big must
  • Readiness to learn, remember this is about you and so you need to be ready to take time to yourself and motivate yourself
  • Maybe something to write some notes down or ideas, but don’t worry the course documents can be downloaded at the end of the course for you to review and use at any time
      Have fun!

The Journey

What’s in it for me: Listening and hearing: They aren’t the same thing, asking questions, and communicating with power.

  Case Study: 1              Review Questions:1           


What’s in it for me: Body language, the signals you send to others, it’s not what you say, and it’s how you say it.

  Case Study: 1              Review Questions:1           


What’s in it for me: Starting a conversation and the four levels of conversation.

  Case Study: 1              Review Questions:1           


What’s in it for me: Asking for examples, using repetition, using summary questions, asking for clarity and completeness.

  Case Study: 1              Review Questions:1           


What’s in it for me:  Creating a powerful introduction, using mnemonics, and uh-Oh…I’ve forgotten your name.

  Case Study: 1              Review Questions:1           


What’s in it for me: Seeing the other side, building a bridge, and giving in without giving up.

  Case Study: 1              Review Questions:1           


What’s in it for me:  A dash of emotion, plenty of facts, and bringing it all together.

  Case Study: 1              Review Questions:1           


What’s in it for me: Using I-messages, disagreeing constructively, and building consensus.

  Case Study: 1              Review Questions:1           


What’s in it for me:  Preparation, opening, bargaining, and closing.

  Case Study: 1              Review Questions:1           


What’s in it for me:  Creating a powerful first impression, assessing a situation, and being zealous without being offensive.

  Case Study: 1              Review Questions:1           


What’s in it for me: You’ve done it, well done! But don’t stop here. Let’s summarise all you have learnt and remember knowledge is no good kept in a cupboard. Implement what you have learnt, try the tools and see the outcome until you find a combination that works for you! Congratulations we know you got what it takes to make a great leader!

  Case Study: 1              Review Questions:1           



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Last modified: Thursday, 26 July 2018, 10:16 AM