An Introduction to Conflict Resolution.

What’s in it for me: Learn about the conflict resolution process, how to identify conflicts, find solutions and define the process to resolution

Case Study: 1              Review Questions:1

Different Styles

What’s in it for me: Learn about the four types of conflict resolution styles as defined by the Thomas-Kilmann Instrument .

Case Study: 1              Review Questions:1

An Effective Atmosphere

What’s in it for me: Creating an effective atmosphere to conflict resolution is key. We look at naturalizing emotions and setting the right environment to help achieve results.

Case Study: 1              Review Questions:1

Mutual Understanding

What’s in it for me: Learn how to create a mutual understanding in the resolution process. Look into the needs of the opponent, your needs and objectives and gaining win:win.

Case Study: 1              Review Questions:1

Focusing on Individual and Shared Needs

What’s in it for me: Building Positive Energy and Goodwill by understanding the mutual needs and finding a common ground. We review how you can strengthen the partnership.

Case Study: 1              Review Questions:1

Getting to the Root Cause

What’s in it for me: An examination into the root cause looks an analysis techniques and using cause/effect diagrams. Understand the role of forgiveness and benefits of resolution.

Case Study: 1              Review Questions:1

Generating Options

What’s in it for me: Learn about creating options without over analyzing and evaluation and g=create viable options that help achieve results..

Case Study: 1              Review Questions:1

Building a Solution

What’s in it for me: Solutioning to problems come with planning, shortlisting options, choosing and defining criteria. A review into these steps to achieve the right solution.

Case Study: 1              Review Questions:1

The Short Version of the Process

What’s in it for me: Build an Action plan to identify the steps for evaluating the solution, the plan, and defining process steps.

Case Study: 1              Review Questions:1