Conflict Resolution: Dealing with Difficult People

Conflict Resolution

Conflict Resolution: Dealing with Difficult People

  Duration:1 day
  Effort:2-3 hours
  Category:Management & Leadership
  Level:Mid-Career
  Language:English
  Institution:iEdge Consulting Ltd
  Price:$149 Special Offer US$79

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Description

Welcome to the Conflict Resolution workshop. Wherever two or more people come together, there is the possibility of conflict at any stage of their cycle working together. This course will give participants a six-step process that they can use to modify and resolve conflicts of any size.  
Participants will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.

Designed for

This course is suitable for all employee levels, from those early in their careers to managers and leaders. This course is designed for:

  • Those dealing with cross-border teams
  • Those involved in a difficult team and work relationships.
  • Those who want to better manage conflicts in any situation.      

Learning Objectives

  Understand what conflict and conflict resolution means.

  Understand all six phases of the conflict resolution process.

  Understand the five main styles of conflict resolution.

  Be able to adapt the process for all types of conflicts.

  Be able to break out parts of the process and use those tools to prevent conflict

  Be able to use basic communication tools, such as the agreement frame and open questions.

  Be able to use basic anger and stress management techniques

Getting Started

Just to make sure the experience is as smooth as possible we’d like to suggest a couple of things you may or will need to get on with the course:

  • While we are happy for anyone to enrol in the course, we suggest that you should be at least managing/leading a team (big or small) or preparing for a role that requires your leadership skills
  • Internet connection is a big must
  • Readiness to learn, remember this is about you and so you need to be ready to take time to yourself and motivate yourself
  • Maybe something to write some notes down or ideas, but don’t worry the course documents can be downloaded at the end of the course for you to review and use at any time
      Have fun!

The Journey

What’s in it for me: Learn about the conflict resolution process, how to identify conflicts, find solutions and define the process to resolution

Case Study: 1              Review Questions:1           


What’s in it for me: Learn about the four types of conflict resolution styles as defined by the Thomas-Kilmann Instrument .

Case Study: 1              Review Questions:1           


What’s in it for me: Creating an effective atmosphere to conflict resolution is key. We look at naturalizing emotions and setting the right environment to help achieve results.

Case Study: 1              Review Questions:1           


What’s in it for me: Learn how to create a mutual understanding in the resolution process. Look into the needs of the opponent, your needs and objectives and gaining win:win.

Case Study: 1              Review Questions:1           


What’s in it for me: Building Positive Energy and Goodwill by understanding the mutual needs and finding a common ground. We review how you can strengthen the partnership.

Case Study: 1              Review Questions:1           


What’s in it for me: An examination into the root cause looks an analysis techniques and using cause/effect diagrams. Understand the role of forgiveness and benefits of resolution.

Case Study: 1              Review Questions:1           


What’s in it for me: Learn about creating options without over analyzing and evaluation and g=create viable options that help achieve results..

Case Study: 1              Review Questions:1           


What’s in it for me: Solutioning to problems come with planning, shortlisting options, choosing and defining criteria. A review into these steps to achieve the right solution.

Case Study: 1              Review Questions:1           


What’s in it for me: Build an Action plan to identify the steps for evaluating the solution, the plan, and defining process steps.

Case Study: 1              Review Questions:1           


What’s in it for me: How to manage Stress and anger is discussed in this session, with techniques and tools to help you manage the agreements and open questions. This is the final section! Complete this course - we know you got what it takes to make a great leader!

Case Study: 1              Review Questions:1           


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Last modified: Monday, 29 January 2018, 6:31 AM