Delivering Constructive Criticism

Delivering Constructive Criticism

Delivering Constructive Criticism

  Duration:1 day
  Effort:2-3 hours
  Category:Management & Leadership
  Level:Mid-Career
  Language:English
  Institution:iEdge Consulting Ltd
  Price:$149 Special Offer US$79

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Description

Delivering Constructive Criticism is one of the most challenging things for anyone. Through this workshop, your participants will gain valuable knowledge and skills that will assist them with this challenging task. When an employee commits an action that requires feedback or criticism it needs to be handled in a very specific way. Constructive Criticism if done correctly will provide great benefits to your organization. It provides the ability for management to nullify problematic behaviours and develop well rounded and productive employees.  
Constructive feedback shows an employee that management cares about them and will invest time and effort into their careers.

Designed for

This course is designed for:

  • • Managers and leaders, Supervisors.
  • Those who want to learn how to deal with constructive criticism in the workplace.
  • Team leads and team members who have to work together to achieve successful results.      

Learning Objectives

  Understand when feedback should take place.

  Learn how to prepare and plan to deliver constructive criticism.

  Determine the appropriate atmosphere in which it should take place.

  Identify the proper steps to be taken during the session.

  Know how emotions and certain actions can negatively impact the effects of the session

  Recognize the importance of setting goals and the method used to set them.

  Uncover the best techniques for following up with the employee after the session

Getting Started

Just to make sure the experience is as smooth as possible we’d like to suggest a couple of things you may or will need to get on with the course:

  • While we are happy for anyone to enrol in the course, we suggest that you should be at least managing/leading a team (big or small) or preparing for a role that requires your leadership skills
  • Internet connection is a big must
  • Readiness to learn, remember this is about you and so you need to be ready to take time to yourself and motivate yourself
  • Maybe something to write some notes down or ideas, but don’t worry the course documents can be downloaded at the end of the course for you to review and use at any time
      Have fun!

The Journey

What’s in it for me: We assess the timing of when to provide feedback, by looking at repeat behavior, company breaches, history of feedback and what to do after an event occurs.

Case Study: 1              Review Questions:1           


What’s in it for me: Gather facts and practice your tone in communication. Learn to create a plan and review records.

Case Study: 1              Review Questions:1           


What’s in it for me:  This section reviews where and when to provide feedback, the context, location and timing.

Case Study: 1              Review Questions:1           


What’s in it for me:  Looking at how to deliver your critique, with tone, body language, and assessing the recipients understanding.

Case Study: 1              Review Questions:1           


What’s in it for me:  A look in to how to use the Feedback language, setting goals and checking responses, emotions and creating collaboration.

Case Study: 1              Review Questions:1           


What’s in it for me:  Look into creating SMART Goals, using the 3 P’s of creating goals and seeing what is possible.

Case Study: 1              Review Questions:1           


What’s in it for me:  You will learn how to create positive. emotions and choose the corrective words to create a good outcome. We look at empathy, staying on track and avoiding mixed messages.

Case Study: 1              Review Questions:1           


What’s in it for me:  How to deal with blame and behavior attacks and when to create space to talk. This session focuses on reducing emotional reactions, poor tone and conflicts.

Case Study: 1              Review Questions:1           


What’s in it for me: Create post action steps and set up follow up meetings, with clear goals, instructions and support of resources.

Case Study: 1              Review Questions:1           


What’s in it for me: Focus on the future and measure the results. Define action plans and assess improvements. This is the final section! Complete this course - we know you got what it takes to be a great manager!

Case Study: 1              Review Questions:1           


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Last modified: Monday, 29 January 2018, 6:37 AM